Need to add email received from activites in form view to list view
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-08-2024 04:30 AM
hi all,
I have a requirement to add email recieved from activities in the form view to the list view of the table. I'm not able to find it the list layout configuration. Need some assistance. Please help.
I have attached the images related to this issue for your understanding.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-10-2024 02:48 AM
Hi
One way is, when ever you receive an email, the user's email is populated in the User field of the Email record.
From the xml, we see that the target table is incident.
So, you can write a business rule when an email is created with the filter conditions,
Received, target table is your table,
Then add the user to the custom field created.
You can try to add multiple users also using a list collector field, and append them in that field.
Hope this helps you.
Regards,
Najmuddin.