Need to auto-populate fields on an incident form before saving.

[Rhonda9]

I want to know how to auto-populate the assigned to field with the incident location location support and auto populate the assignment group field with the incident location's assignment group if the user selects ACD or Call Center as the service offering before saving the form.     I created a before business rule and it is only populating after the form is saved. 

See screenshots below

[Sandeep Rajput]

@Rhonda9 While skimming through your code, I found that your Script include is not a client callable script include. Due to this the call to LocationUtils will get failed. I recommend you to recreate the script include by making the client callable checkbox checked on the script include form.

[Rhonda9]

Thanks, I updated to a client callable script include and getting same results.

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || !newValue) {

        return;

    }

    // Call the Script Include if the service offering is ACD or Call Center

    if (newValue === 'ACD' || newValue === 'Call Center') {

        var locationSysId = g_form.getValue('location'); // Get the location field value

        if (locationSysId) {

            // Create a GlideAjax instance

            var ga = new GlideAjax('LocationUtils');

            ga.addParam('sysparm_name', 'getLocationDetails');

            ga.addParam('sysparm_location_id', locationSysId);

            ga.getXMLAnswer(function(response) {

                var result = JSON.parse(response);

                if (result) {

                    // Set the Assignment Group and Assigned To fields

                    g_form.setValue('assignment_group', result.u_assignment_group);

                    g_form.setValue('assigned_to', result.u_assigned_to);

                } else {

                    g_form.addErrorMessage('Could not retrieve location details.');

                }

            });

        } else {

            g_form.addErrorMessage('Please select a location.');

        }

    }

}

[Sandeep Rajput]

@Rhonda9 Sent you a direct message, please check.

[AndersBGS]

Hi @Rhonda9 ,

Have you thought about utilizing assignment rules instead of a business rule? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders