Need to make field mandatory on Resolving of Incident

SN Rookie · ‎01-23-2019

Hi,

My requirement is to make a custom field (u_risk_event_raised) mandatory when ever the state is set to 'Resolved' and Impact/Urgency IS NOT 4/Critical,High,Medium,Low and 3/Low.

We are not using Priority field on the form so it cannot be utilized.

I've tried UI policy and client script but it's not working. Can someone help here?

Sanjay Bagri1 · ‎01-23-2019

Hi ,

See this screen shot here i have only three type impact and urgency

Other then 3 impact or urgency and also state is resolved then only tp field will make mandatory

other wise not make mandatory .

Thanks

View solution in original post

Service_RNow · ‎01-23-2019

Hi,

try to this

Shweta KHAJAPUR · ‎01-23-2019

Can you post some screenshot of client script and UI policy?

SN Rookie · ‎01-23-2019

Attached.

Shweta KHAJAPUR · ‎01-23-2019

In the UI policy please make condition as

State is resolved

Impact is not one of

or

Urgengy is not one of