Need to make field mandatory on Resolving of Incident

[SN Rookie]

Hi,

My requirement is to make a custom field (u_risk_event_raised) mandatory when ever the state is set to 'Resolved' and Impact/Urgency IS NOT 4/Critical,High,Medium,Low and 3/Low.

We are not using Priority field on the form so it cannot be utilized.

I've tried UI policy and client script but it's not working. Can someone help here?

[Shweta KHAJAPUR]

Refer below screenshot and please make neccessary changes according to your requirement,

[SN Rookie]

Ram - The issue is not with State condition, the Impact/Urgency combination values is what's making it complicated.

[Service_RNow]

please try one more time:

[Sanjay Bagri1 · Accepted solution]

Hi ,

See this screen shot here i have only three type impact and urgency

Other then 3 impact or urgency and also state is resolved then only tp field will make mandatory

other wise not make mandatory .

Thanks

[Sanjay Bagri1]

Here i have written UI policy .

if you have four types then you can use that value .

i think above screen shot  will work .

Thanks

Sanjay Bagri