Need to Number pad based on the parent of extended tables

Shane J
Tera Guru

SN in their infinite wisdom setup the Certificate Management records using a prefix of TASK.  They all live as extensions of another table, that in turn is an extension of Task.

 

We are seeing Certificate Mgmt records being created with the same TASK Numbers as pre-existing Catalog Task records.

 

We've tried a BR (which is running at least) as per Docs:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/field-administ...

 

but as we have it now, it's just picking the next number in sequence, not the next number unique to the parent Task table.

 

Is there a mechanism to use 

getNextObjNumberPadded()

against a table other than 'current'?

 

Or should we be taking an alternate approach?

7 REPLIES 7

You could also reach out to your SN rep to get their take

We're not in their good graces, since we just upgraded to Xanadu and have put in quite a few Cases already.  😬

Do what you wish, but don’t forget that you’re a paying customer, and it is their job to support you.