Need to populate the variable value in RITM and ScTask worknotes.

[Raji15]

Hi, 

I have a variable named "Address" whatever user is entering into that field while submitting a form, the value should be displayed on the RIMT and ScTask worknotes. BR might not applicable since it will affect other Catalog items. Can it be done with flow (there was an existing workflow) updates or scripts? please put your comments on this...

Thank you.

[Mark Manders]

If you are using a flow, it's simple. You can use the oob 'get variable' action to get the Address variable and just put it in the work notes of the created RITM (update record action) and de SCTasks (withing the create/update action).

[Raji15]

Hi Mark,

Thanks for the reply. It is not Flow. It is a Workflow which they are using.

[kaushal_snow]

Hi @Raji15 ,

Use Flow Designer triggered on RITM creation for your specific catalog item, fetch the Address variable value, update the RITM work notes with it, retrieve all related SC Tasks, and update each task’s work notes with the same address.

In the flow you can use oob action Get Variables or Lookup Record on sc_item_option_mtom to retrieve the record.

Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button..

[Raji15]

Hi Kaushal,

Thanks for the reply. Unfortunately, it's not flow designer. They have workflow for this Cat item.