New Button - Service Operation Workspace

[Jonathan102]

Does anyone know how to disable the New UI Action/button in the list view of Service Operations Workspaces.  For example, Requests -- We do not want users to create just a new sc_request record.  We also don't want users to only create a SCTASK or a solo RITM record.  I am a little confused at why ServiceNow has even made this an option.  The only new record we want created from the SOW would be an Incident, Knowledge or Change record.  I cannot figure out where this is configured in ServiceNow.

Thanks,

Jonathan

[JoshuaBrown]

I was asked the same question about Request and determined on our instances that it was only the Admin that was seeing the NEW button. 

[Howard Baker]

Were you able to get anywhere with this? I have the same issue, and it is visible to regular itil users.

[MartinK]

Hey I had the same Problem and found luckily the solution for this. The magic word is ACL. Go to the ACLs on sc_request table an adjust the ACL from type(Operation) "create" with your needed role (e.g. itil). Per default, there ist only the catalog_admin.