New Hire Order Guide Requested For with new user

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florian29
Tera Contributor

‎07-06-2023 06:59 AM

Hi we are currently creating an Onboarding Order Guide by allowing a new user to be created, for this on the first page relevant information about the new user is filled in and then based on the input various Catalog Items are ordered. One catalog item is that a new user is created in ServiceNow and in AD, other items would be that hardware or services like accesses are ordered for the user. The forms of the other Catalog Items always need a Requested For, but I have not created a user in ServiceNow at that time, so I could use Cascade Variables to override the value. Does anyone have an idea how I can best solve this?

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Brad Bowman
Kilo Patron
Kilo Patron

‎07-06-2023 11:26 AM

You can either update the other Catalog Items to make Requested for not mandatory, or always populate this with the same dummy/system account, or the new user's manager.  Once the account has been created you can use a workflow script to find the other RITMs under the same REQ and update each requested for variable with the new value.

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Dasbeav
Tera Contributor
In response to Brad Bowman

‎08-02-2023 02:37 PM

You nailed it Brad. I changed it from looking at the parent to just looking at the request and was able to get moving. Appreciate the reply. 

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christopherwa
Tera Contributor
In response to Dasbeav

‎10-25-2023 03:50 PM

This is a good start, @Dasbeav. But, I am curious what was entailed in the full solution (Flow).  Did you have to update all of the Catalog Items that your Order Guide was calling?  I am trying to bolt an Order Guide onto a dozen or so Catalog Items and it would be amazing if I could pass Variables from RITM / SCTASK to others that were invoked by the Order Guide.