New Hire Redesign - Predict Software\Hardware Requirements Gen AI\PI

[Ashley]

Good morning fellow developers,

I have a good one for you, with all the buzz around Gen AI\PI, I wanted to put it to the test.

We're currently looking at redesigning our New User Onboarding process for IT.

We have ITSM Pro, HAM and SAM under our belts but would love to bring all of this together when a hiring manager goes to request a new account.

The new hire will already be in the sys_user table at this point so we know everything about them but what would be really cool (and a bit geeky) at this time is predict what software\hardware they will require at this point i.e. new hire job title is Developer. They will need Slack/Github/Microsoft Visual Studio and a PC or a Designer so they need the Adobe Suite with a high end Mac.

My head is spinning in circles where to start, so I figured I would reach out to the best of the best?

Any advice would be greatly appreciated.

Kind Regards

Ashley

[Dr Atul G- LNG]

Hi @Ashley 

The new hire will already be in the sys_user table at this point so we know everything about them but what would be really cool (and a bit geeky) at this time is predict what software\hardware they will require at this point i.e. new hire job title is Developer. They will need Slack/Github/Microsoft Visual Studio and a PC or a Designer so they need the Adobe Suite with a high end Mac.

Atul: May be to see / get this information, we can use new user skill set and you can define in backend that for a skil what are minimum tools rqeurried

Like

Skill is 

Process Analysts

- Need Visio

- MS word / excel and PPT

- Video recorder

So in this way you will get few tools as per skill and then we can see what are common tools and allocate to user. 

[Mark Manders]

You don't need AI for this. You have your job titles and you know what hardware and software you offer. You don't need some machine to do predictions, you can just define them based on the job title/department/etc. 
Why have something predicted by AI, when it's already clear?

[Ashley]

Hi Mark,

Thanks for replying so quickly.

My main concern is that our Job Titles are not always standardised and our business covers a lot of different industries i.e. Tv, Radio, Magazines, Newspapers, Sports who all do their own thing. So it's not always obvious, hence why I was thinking of AI/PI to look at all the data as a whole to work it out.

Kind Regards,

Ashley

[Amit Verma]

Hi @Ashley 

We can't use Predictive Intelligence at least to approach this as the mapping between the User Title and Software/Hardware requirement will be mostly linear and you will have limited number of records available to train your solution. Although, if you have a catalog item used for User On-Boarding and it generates a task for Hardware or Software Fulfilment, we could think of using PI.

From my perspective, Decision Tables could be suitable fit for this requirement. Refer https://docs.servicenow.com/bundle/washingtondc-application-development/page/administer/decision-tab...

Thanks & Regards

Amit Verma