encrypt email from ServiceNow
encrypt email from servicenow i want encrypt only specific email from ServiceNow, is it possbile, please suggest me the best option to do the encrypt email from servicenow
Forum Posts
Trigger notification when a new attachment is added to a case record and add it to the email.
Hi, Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent? Thank you
What is event? How it is used?
I am new to ServiceNow and I want to know clearly about events and its purpose and its usage and all.Thank you
Unable to create instance
Creating instance (any of the available versions) results in an error. Retrying as indicated doesn't change anything and presented with same error.
Best Practice for Monitoring Inserts/Updates When Using ignore = true in Transform Map
Hi everyone,I regularly import data into ServiceNow from JSON file. I have a Transform Map scenario where the name field is set coalesce=true.However If a record with the same name has been deleted, I want to allow inserting a new record with the sa...
Need Logic - Risk Record ReadOnly
Hi Team, We couldn't able to find the logic where risk is getting read-only when it changes to monitor state, I have checked all the Ui Policies, BR's , Client Scripts & ACLs tooo which are related to risk table. Give me some suggestion where i can...
Copy email to new target record
I am trying to copy an email from the sys_email table to a new record with a new target, and have the emails appear in the right order in the activity feed of the new record. The use case is we have teams working in different spaces (scoped app and i...
How Can I manipulate "What Would You Like To Do" in Virtual Agent
In "Search Fallback" topic In Virtual Agent, How Can I manipulate "What Would You Like To Do" and Add New Option or anything
Can the Due Date of the Apply Change Approval Policy flow action be updated once in progress?
Currently I have the out of box Apply Change Approval Policy flow action running in our normal change assess flow. It's setup to reject if approval isn't received by the Planned End Date of the change request. However we've discovered that if users ...
Resolved! Generate PDF Document Action in Flow Designer
Hey everyone! I am looking for a way to generate a PDF in flow designer with the new "Generate PDF Document" action in flow designer. I have created the document template, but not sure how the action works or what information needs to be placed into ...
Resolved! Need to Capture API Response when Message has "Successful" or "Failed" in body.
I need to get the response from the body of "SUCCESS" or "FAILURE" so I can use the conditions to allow for split actions. This is what we have so far. It gives a response if communication fails, but I want a response when the transaction fails. He...
Set dashboard as a landing page based on the group
I want to set a dashboard as a landing page based on the group. Could you help me the way to achieve it?
Field decorator is not showing in created incident after deleting the field value
i have created a simple-list modal in the ui builder and feild decorator .When i try to create a new incident the icon is showing in the incident form's configuration item field (icons use: Caller's assigned ci list_). after creating the incident . i...
ORDERBY not working with JavaScript Reference Qualifier in Record Producer
Description:I have a Record Producer with two fields — Services and Solutions.Both Services and Solutions are Lookup Select Box variables.The Solutions field is dependent on the Services field, and I’ve mapped this dependency through a custom field c...
Hide a field in a catalog item view based on requestor's user role
Hello Everyone, How can you make a certain field invisible and not mandatory? There is a UI policy set to where if urgent request is 'Yes'Need by Date and Approving Deputy Director is mandatory and visible. But in a catalog item view in the Service P...
