New report range

[darylmitchell]

I have tried to create a new report range on the Incident_SLA table.What I am trying to do is create a range on business_time_left, to say < 1hour, 1-2 hours 2-4 hours 4-8 hours then 1 day, 2 days etc.

This is to be able to manage SLA's proactively.

When I add a couple of ranges I get this error in the reports.

ERROR: Cannot generate the report. There are report ranges with duplicate labels configured, for table incident_sla, attribute taskslatable_business_time_left

There are the global range field active.

Is this because I haven't built a full range yet?

Ir si there a conflict between the gobal date range and this one?

[Goran WitchDoc]

That is strange.. it should work as you saying.. and if you don't have a full range.. The records won't just show in any "bars".

I tried to just add a few on the incident_sla table like this and it worked directly:

Report:

[Laxmi2024]

Hi,

Could you please let me know , how to change the X- axis and I am looking for different report range only on Incident table   and also on Incident aging report and not globally.

Please do help me.

Thank you

[darylmitchell]

If you have added a report range to a field in a table, then when you set the x axis to this field then the report will pick the range up automatically.

Take note.

That adding a report range to a field is a global setting and every report using that field will then pick up that range.

[darylmitchell]

It looks like if I set one of the ranges up incorrectly (in my case the colour code was incorrect) then the whole range fails.