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New Request has required approvals that are not allowing the Catalog Tasks to kick off

Danny Barker
Tera Contributor

I am in the process of creating several request flows using Flow Designer.  After activating the flows and creating a few test Requests, we see that the Catalog tasks are not kicking off.  We have no approvals set in the flow but we however see that the Request form has approval fields as seen below. 

 

DannyBarker_0-1694125882730.png

 

Is there a way to bypass this so that our Catalog Tasks will open?  If this is an OOB feature for Service Catalog, is there a way to add a subflow to the request flow that automatically marks these as approved? 

 

Any help would be greatly appreciated!

 

 

9 REPLIES 9

On second look of your screenshots you need a update record action in your flow to update the stage and state on the RITM and that'll roll up to the REQ

Is this the correct logic for updating the record on the Requested Item table?

DannyBarker_0-1694787017792.png

 

I actually added the Update Record action as mentioned in the above reply.  I still get the "Not yet approved" by default on the Request form. Looks like adding the Approval Rule as mention in an earlier thread has been the only thing to force the Request form to show Approved so far.

Hey @Danny Barker the other way I have gotten this working is to ensure the Flow's use the OOTB Flow Stages - attach them and then ensure at a minimum the 'Completion' stage is included in the Flow.

Carl Fransen1
Kilo Sage

@Danny Barker have you tried to inactivate, or update the properties on the old workflows associated with the Request, Requested Items table?  These have caused issues in the past for us.

 

CarlFransen1_0-1749094919170.png