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New tab is not visible in the Agent mobile app (Record screen segment)

ramesh_r
Mega Sage

‎03-23-2025 11:36 PM

Hi All,

 

I have created a new Tab in the existing Agent mobile app but its visible in the PDF instance but not in the company instance.  

Should I do any additional configuration for my company instance?

 

I have created a new tab called  "Variable Details"

 

Record screen segment

ramesh_r_0-1742797834297.png

 

Expected result: it is coming in PDI but not in Company instance

ramesh_r_1-1742798140659.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-23-2025 11:53 PM

Hi @ramesh_r 

 

Try to uninstall or update the mobile app. As far as i think no separate config is required also follow the same steps which you follow for PDI.

 

https://www.servicenow.com/community/developer-forum/record-screen-segment-in-mobile-app-is-not-work...

 

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Dr. Atul G. - Learn N Grow Together
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