How to personalize variables values

[MalikB]

Hello can someone help to do the conditions of the two variables :

Variable name is : "Name or serial number of the old printer", type : Reference (table Printer); Visible if Request type = “Renew a network printer” Display a field allowing multi-criteria search in the CMDB printer table of type “Network” and in “In Service” status (criteria = Name / Serial number / Brand / Manufacturer).

Another variable name: "Equipment Location",  type:Reference(Location) location table; shows Beneficiary Location

[pratikjagtap · Accepted solution]

Hi @MalikB ,

• Variable: "Name or serial number of the old printer"

  • Type: Reference (table: Printer)

  • Visibility Condition: Shown only if Request type = "Renew a network printer"

  • Search Criteria:

    • Must allow multi-criteria search in the CMDB Printer table

    • Filter results based on:

      • Type = "Network"

      • Status = "In Service"

    • Searchable fields:

      • Name

      • Serial Number

      • Brand

      • Manufacturer

• Variable: "Equipment Location"

  • Type: Reference (table: Location)

  • Value Source: Shows the Beneficiary's Location

Please mark helpful if this helps you.

Regards,

Pratik

[Ankur Bawiskar · Accepted solution]

@MalikB 

so what did you start with and where are you stuck?

Steps are easy

1) You can create a "Request type" drop down with your choices

2) onChange or UI policy to show Reference variable based on choice selected

3) Then in the reference/list collector (use list collector if you want user to select multiple records) variable use advanced ref qualifier to show only those CMDB Printer table where type=Network && State=In Server

4) Create another reference variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pratikjagtap · Accepted solution]

Hi @MalikB ,

• Variable: "Name or serial number of the old printer"

  • Type: Reference (table: Printer)

  • Visibility Condition: Shown only if Request type = "Renew a network printer"

  • Search Criteria:

    • Must allow multi-criteria search in the CMDB Printer table

    • Filter results based on:

      • Type = "Network"

      • Status = "In Service"

    • Searchable fields:

      • Name

      • Serial Number

      • Brand

      • Manufacturer

• Variable: "Equipment Location"

  • Type: Reference (table: Location)

  • Value Source: Shows the Beneficiary's Location

Please mark helpful if this helps you.

Regards,

Pratik

[Ankur Bawiskar · Accepted solution]

@MalikB 

so what did you start with and where are you stuck?

Steps are easy

1) You can create a "Request type" drop down with your choices

2) onChange or UI policy to show Reference variable based on choice selected

3) Then in the reference/list collector (use list collector if you want user to select multiple records) variable use advanced ref qualifier to show only those CMDB Printer table where type=Network && State=In Server

4) Create another reference variable

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG · Accepted solution]

Hi @MalikB 

It is easy to do and almost the way OOTB. 

The variable name is : "Name or serial number of the old printer", type: Reference (table Printer);

Atul: Create a New Variable and type = Reference

and Refer to the Printer Table.

Visible if Request type = “Renew a network printer”

Atul: Create catalogue UI Policy, with condition

Display a field allowing multi-criteria search in the CMDB printer table of type “Network” and in “In Service” status (criteria = Name / Serial number / Brand / Manufacturer).

Atul: In Catalog UI Policy action, make this variable as Visible = True [ You need to set the reference qualifier as per criteria)

Another variable name: "Equipment Location",  type: Reference(Location) location table; shows Beneficiary Location

Atul: Same as above, new varaible

You can use the Auto populate feature in catalogue items to auto-populate the location or ask the user to select the area.