new type of tasks for specific requirement

[Balakrishna_ABK]

I have a requirement to create a specific task table (not INC or RITMs) to track work of the tasks.

1)Are there any OOB tables to use ?

2)Can we use OOB 'private_task' table if so do we need to install Agile plugin?

3)Is it better to create custom table ?

[Sumanth16 · Accepted solution]

Hi @Balakrishna_ABK , 

You can use the Agile plugin if you want to track stories in sprint format. (or) if you need to go with the releases.

If you want to track simple tasks, configure a "visual task board", add labels, and track the work progress of your tasks.

Visual Task Boards are active by default on new instances. For upgraded instances, you can activate the Visual Task Boards plugin [com.glide.ui.vtb] if you have the admin role.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Visual Task Boards plugin (com.glide.ui.vtb) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install, and then in the Activate Plugin dialog box, select Activate.
   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

Please mark it as helpful (or) correct if it answers your question.

Thanks & Regards,
Sumanth Meda

[SunilKumar_P]

Hi @Balakrishna_ABK, Can you provide more information like what is the process behind? is it just to store the data or will this table deals with the process like IM or PM or will it be associated with the flows / workflows?

Regards,

Sunil

[Sumanth16 · Accepted solution]

Hi @Balakrishna_ABK , 

You can use the Agile plugin if you want to track stories in sprint format. (or) if you need to go with the releases.

If you want to track simple tasks, configure a "visual task board", add labels, and track the work progress of your tasks.

Visual Task Boards are active by default on new instances. For upgraded instances, you can activate the Visual Task Boards plugin [com.glide.ui.vtb] if you have the admin role.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the Visual Task Boards plugin (com.glide.ui.vtb) using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select Install, and then in the Activate Plugin dialog box, select Activate.
   Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

Please mark it as helpful (or) correct if it answers your question.

Thanks & Regards,
Sumanth Meda

[Dr Atul G- LNG · Accepted solution]

Hi @Balakrishna_ABK 

Always come with tricky requirement 🙂 

1)Are there any OOB tables to use ?

Atul: What is the purpose of new tables, what type of data or process it will hold?

2)Can we use OOB 'private_task' table if so do we need to install Agile plugin?

Atul: Do you want to track stories, then OOTB tables are here.

3)Is it better to create custom table ?

Atul: Based on purpose, and usage and non availability of any alterative, think about custom tables.