NLU Service is not available

[WANG HONG BAO]

When I want to create new topic for Virtual Agent I see this notice: Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log an issue with Support.

How should I solve this problem, any god tell me, thank you very much!

#Virtual Agent Designer #NLU

[SK Chand Basha · Accepted solution]

Hi @WANG HONG BAO 

You can refer this article it might be helpful

https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-t...

If not possible to troubleshoot  create a Case to support here the links provided below

https://support.servicenow.com/now

https://signon.service-now.com/x_snc_sso_auth.do?pageId=username

Mark it helpful and Accept the solution!! If this helps you to understand.