no display message on async business rule?

[saini]

(function executeRule(current, previous /*null when async*/ ) {

var gr = new GlideRecord("problem");
gr.initialize();
gr.short_description = current.short_description;
gr.insert();
gs.addInfoMessage(current.short_description);
gs.addInfoMessage(previous.short_description);

})(current, previous);

I wrote this async business rule  on incident table for update, it does create problem as expected but it doesnot display any info message. I also added in actions tab, add message and that message is also not dsiplayed. Now is it part of functionality to behave this way ?, explaination would be appreciated.  Thanks

[Mark Roethof]

Hi there,

Yes this is correct. Since the business rule is running asynchronously.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[saini]

so the info message doesnot work with asycn or the previous and current object won't work?

[Snehangshu Sark]

Hi,

Info message will not work as there is no running order in async BR, but you can use both current and previous objects in BR, it will work.

Regards,

SS

Please mark an appropriate response as correct if my answer replied to your question.

[Mark Roethof · Accepted solution]

If you look closely at the out-of-the-box example script:

(function executeRule(current, previous /*null when async*/) {

So current will work, previous won't work. It clearly mentions null when async.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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