No longer able to select text (for copying) in SNOW using the Edge browser.

[Dan400Man]

Note: I am not a SNOW developer; I am an end-user that uses SNOW to manage incidents, tasks, and change requests.

As of yesterday, I and several members of my team have been unable to select text for copying in SNOW while using the Edge browser.  Selecting text in non-SNOW tabs works fine.  Selecting text in SNOW tabs in Firefox and Chrome browsers works fine.  Also as of yesterday, we started seeing "Rewrite with Copilot (Alt+I)" prompts when hovering over certain elements (again, only in SNOW using Edge), and so we wonder whether the two are related.  Is there a way to re-enable the "select text" functionality?

[j_berg]

Here is a KB article that describes the problem. It also includes a Fix script that your platform team can install.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638823
Login required to view the article

[Christopher Sik]

Thanks for the link, j-berg. According to the KB article, the workaround is a UI Script that cannot just be simply installed. It requires the creation of UI Macros and Formatters which need to be applied to every table and form impacted by this issue. So not exactly a quick fix by any standard. In my view the workaround is an incomplete solution. It would likely be far easier to just upgrade to a fix version of the platform. But from where we stand, most of the fix versions mentioned in the KB are not available to us either as an Upgrade Preview or as a HI Support instance upgrade request. Wondering if others are facing the same issues.

[subhadeep1618 · Accepted solution]

Solution Fix (100% working):

This is an issue seen in latest Edge browser and is limited to the read-only fields that are of non-HTML type.

The workaround solution is:

1. Download the attached XML.
2. Open sys_ui_script.LIST
3. Right-click on any column and select Import XML
4. Then import the XML that you downloaded in step-1

That's it - the issue will be resolved.

You can refresh the page and see text highlighting when text is selected.

Important Note:

The issue will be automatically resolved when you upgrade your instance to Xanadu.

Once your instance is upgraded, you can delete the UI script imported above.

[Christopher Sik]

Thank you @subhadeep1618 ! That worked. Now why couldn't those instructions have been added to the KB?