No "new" button appears in incident task

[Alessa]

Hello dear community, I need help

I need to create an incident task but I can't find the "NEW" button to create that incident task (please see the photo attached)

Can someone help me to solve this?

[Jaspal Singh]

Hi Alessa,

Did you check the List Configuration. Right click the column header & then List configuration to understand what is responsible to show the New button.

[Ravi Chandra_K]

Hello @Alessa 

Greetings!

refer the below thread:

 create an ACL on incident_task with Create Operation and add relevant roles (ITIL):

https://www.servicenow.com/community/developer-forum/incident-task-new-is-not-visible-for-itil-users...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[AndersBGS]

Hi @Alessa ,

The following example personalizes a related list so the New and Edit buttons appear, enabling users to create new records from a form. You can read the full documentation here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0523734

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anderd