Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...
I am trying to connect to an instance that has MFA enabled so basic auth will not work so I try Oauth instead but I get thgis error message:unauthorized_client: The client credentials provided (those of the service you are using) are either not valid...
What is ServiceNow Otto?ServiceNow Otto is ServiceNow’s unified AI experience, announced at Knowledge 2026. It brings together capabilities from Now Assist, Moveworks, and AI Experience to provide users with one AI-powered way to interact with Servic...
Hello,I created an application in ServiceNow Studio and I want to save locally this application.I use "Publish to update set" but the table is not recorded in the update set.So when I try to import to another instance , I get errors about columns bec...
Where would I go to configure the Hardware Asset Workspace ---> Stockroom tabs. I want to add 'Hardware' tab to the Stockroom page.
Users are experiencing an "Not authorized to send email" error when using the out-of-the-box Classic Email option in ServiceNow.As a workaround, if the user closes the email popup, refreshes the page, and then tries to send the email again, it works ...
Link in the Email should redirect ITIL user to native UI page and non itil users to Service Portal
Hi All, I have a requirement that I need to make the Record Producer Active from Nov 1st and Deactivate the RP on Nov 19th. Do I need to any scheduled script here or any option is available to make the record producer active and inactive between the ...
Hi Team,In CSM workspace if we attached .eml and .msg file and in csm workspace in attachment if we want to preview it is not supporting only download option is there. But if we want to preview those 2 file type what are steps and if it is not possib...
I'm experiencing a responsive layout issue with the Content Section in the ServiceNow Now Mobile application.On mobile phones, the Content Section displays correctly and takes up the available screen width. However, when opening the same application ...
Hi Community , I am trying to bring email mini compose into RITM view in service operations workspace according to some states and specific catalogue items . For that I added the email attribute to sc_req_item Table and now for every RITM in workspa...
Can we upload a large Excel file directly into a staging table without converting it into JSON?I know that ServiceNow provides the sys_import.do endpoint for this purpose, but I don't want to use a modal popup for the file upload. Is there any altern...
Our PDI (Australia release) answers HTTP 500 to about a quarter of new connections. The instance itself is healthy: the UI works and the same request passes on a retry. What we measured- The 500 is a static HTML page (173 bytes) with Server: snow_adc...
Hi,I have a requirement that there are some custom fields which I have to deactivate and eventually delete, but before doing that I need to find all the places its being used and if there are any dependencies on it. I have been able to do that by usi...
Hello ServiceNow Developer Team,I am unable to complete the activation of Event Management on my Personal Developer Instance. Could you help investigate the dependency installation errors and advise on recovery?PDI informationInstance: dev443121URL: ...
