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CI Maintenance During Outage

Hi All,  We have a requirement such that all affected CIs in a change record should have outage records for all the affected CIs that get added in the change record and outage window should be adjustable until change implementation time is completed....

SumantK by Tera Contributor
  • 56 Views
  • 2 replies
  • 0 helpfuls

Need help in Report/Dahboard

I have a requirement to show list of all incidents which are new, in progress and on hold on every Monday of 2025, irrespective of whenever the incident is created.Consider an incident is created in December 2024 and it was resolved on Tuesday of sec...

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Admin7267 by Kilo Sage
  • 310 Views
  • 4 replies
  • 3 helpfuls

Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

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BKlus by Tera Contributor
  • 1041 Views
  • 4 replies
  • 15 helpfuls

Restrict Import XML Context Menu on Prod Instances

Hi, I have been trying to restrict the visibility of 'Import XML' Context button on Prod Instances, I have tried to modify the condition on the Context Menu to below but the button seems to be visible to all 'admin' Users.  I have tried to break it d...

iDNS by Tera Expert
  • 818 Views
  • 5 replies
  • 0 helpfuls

Update case record using ai agents

Is it possible to configure an AI Agent to automatically update the priority field based on the category? For example, the agent should be able to read rules from the case description.If the description states: “If Category is Billing, set Priority t...

Apaul by Tera Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

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Admin7267 by Kilo Sage
  • 231 Views
  • 2 replies
  • 2 helpfuls