Since upgrading to Zurich non-admins are unable to click the magnifying glass and see search results. If the non-admin types in something, the typeahead will pull results and the user can click on that specific result to get to the catalog item or K...
Hi All, We are looking for a name for our ServiceNow instance where we are going to build new projects. (We already have Dev/Test, Prod). Does anyone have any ideas on a creative Name? Best, Kathy
Can two different KBs be configured to the HR Agent Workspace to search articles in two different KBs at the same time when search articles from Agent Assist?
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
In my catalog item in the workflow studio, I have selected some catalog variables from the table sc_task, that I want to set as read only. How do I do that?
Hi Team,Currently i have a search field on the UI page searching on sys_user table. This search filed currently only allows me to search by users name.How do i make this field to be able to search by email, userid, company or any other fields on the ...
If I have a RITM associated with a parent project and the analyst books time to the time card does it associate those hours to the Project? Or asked in a different way. If I have to do a RITM for various reasons how do I associate those hours to the...
Hi, I'm trying to resolve an issue with some unexpected behaviour on a Solarwinds integration (using the old 'SolarWinds Alert Integration' plugin) and what I specifically want to see is what field values are being pushed from Solarwinds into the Se...
Hi I've created a notification for approvals for teams. I'm seeing the below info messagesAction not fully connected. To provide a consistent chat experience across all portals, create actions that use both LLM and NLU topics.Info MessageThis notifi...
In our agent app this icon creates an Incident record. I want it to also give the option to create an interaction so it'll have two options instead of just defaulting to incident.I have NO idea what this button is called or where to search to find ho...
I would like to hard code my already cloned widget to order by a field that is a reference field on the data.tableI found this online so I understand where I need to update this, but WHAT do I update data.o to? The line data.o = data.o || $sp.getValu...
Washington DC Patch 0 Hotfix 1 In the Platform Analytics world, can we add a visual task board to a dashboard? If so, how? We were able to do this in Core UI by creating an iFrame for the vtb and adding this in a content block to the dashboard. If we...
I must be missing something here because it can't be this hard... I am using a PDI setup with Yokohama. I have a local app that I created and im using UI Builder to create a page for the app. I need a button on the page that when clicked (client si...
Here’s your post rewritten in a more professional tone, without altering the error message:I have captured my Platform Analytics dashboards in an update set. However, when attempting to move the update set to another instance, I’m encountering an err...
I am trying to remove the Assign button from the Assignment Details section of the Record Information sidebar. It doesn't make any sense in our org due to custom ACLs for incident write. However, my changes don't seem to be taking. What I've done so ...
