Non-admin users are unable to see the attachment icon
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06-11-2025 10:13 AM
Users that do not have admin role are unable to see the attachment icon on an incident record. The icon is not visible for them. I believe I have created the necessary ACL's but it is not working. I don't think this is a query_range ACL related issue but I could be wrong. Any thoughts?
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06-11-2025 10:29 AM
Do they have edit access to the Incident table? You need to be able to have edit access to a form to add an attachment to it.
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06-11-2025 11:18 AM
Hi @BrianProvencher ,
Yes, there are read and write ACL's in place on the incident table with the role needed. In this case, I am using the itil role.
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06-11-2025 10:31 AM - edited 06-11-2025 10:32 AM
Check for a Client Script where the script contains:
g_form.disableAttachments();Also, UI Policies can contain the above.
Both are defined for a specific table.
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06-11-2025 11:22 AM
Hi @Bert_c1,
There is only one client script on the Incident table that contains g_form.disableAttachments(), which only hides the attachment the state of the incident is closed.
There are no UI Policy that contain this.
