Normal Change Request can work with 2 workflows?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-01-2024 12:20 AM
Hi All,
if we have 2 workflow for normal change can we have the option in SNOW so we can select the desire workflow for the normal change request?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-01-2024 12:22 AM
@Aryan Ideally you should keep one workflow active and deactivate the other one. However, if you wish to ask the user to choose a workflow from the list then you can choose to create a select box and ask the user to select the same. Once selected, you can trigger the same workflow using an onInsert After business rule.
Hope this helps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-01-2024 01:25 AM
Hi @Aryan
1st it is not SNOW, its SN or ServiceNow.
2nd point Yes , we can use 2 flow, but you need to mention the trigger condition in Flow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************