Not able to access the knowledge article or block?

[Nawal Kishor S2]

Hi Experts,

User with having "knowledge_manager" role is not able to create article with specific article template (ex-test template- with no acl), and user also not able to access the knowledge block as well.

It show the "security constraints restricted user access to requested page" but after debug we have not found that user is not having that roles.

Please let me know if anyone already fix this issue or know this issue.

[Siddhesh Gawade]

Hello @Nawal Kishor S2 ,

As per the error it should because of ACls. you can check if there are any modifed or new created  table ACLs are preventing users from accessing the intend page. 

More importantly check if there are any UI page related ACLs. Also check knowldge related processor have appropriate roles selected.

indly mark the answer ✔️ Correct or Helpful ✔️ If it addresses your concern.

Regards,

Siddhesh

[Vishal Jaswal]

Hello @Nawal Kishor S2 

Seems like your knowledge base has no "Can Contribute" entry as shown below, please update it:

Before: Related List "Can Contribute" is empty:

After:

Results (Before)

Results (After)

Hope that helps!

[Nawal Kishor S2]

Thanks for the update,

I have already added the can contributor but still it's not allowing us.

please let me know if you anything else

[Vishal Jaswal]

Hello @Nawal Kishor S2 
1. The article template table should have Application Access as shown below:

2. You can try adding knowledge_admin role to the user or add all knowledge roles to the user to troubleshoot it further