Not able to add utterances in the NLU intent?

[nirwan_ritik]

We have a requirement to add more utterances to an intent (Live Agent) but we are not able to. Getting and read-only banner at the top. 

How to configure this?

Thanks in advance

[Anirudh Pathak · Accepted solution]

Hi @nirwan_ritik ,

Try Duplicating the NLU Model and then add the required intents.

Below is the documentation link on how to duplicate an NLU Model- 

https://docs.servicenow.com/bundle/tokyo-now-intelligence/page/administer/natural-language-understan...