Not able to close problem records

[Raviteja K]

Assigned person not able to   close problem record, in spite related problem tasks are closed complete.

[Chuck Tomasi]

I suspect somewhere there is a script include or something (possibly TaskStateUtil) that is defining certain state numbers to be declared "inactive" states. By default this is 3, 4, and 7. Yours may have been tweaked to recognize 6 as an inactive state.

This is going to take some more digging.

[Raviteja K]

u_problem_task is the right table

[Chuck Tomasi]

Two things

First, I'd change the second query line from

ptasks.addQuery('u_problem_task_state', 1);

to

ptasks.addQuery('active', true); // Assuming your table u_problem task is extended from task or problem_task.

Second, for testing, put the following line right after your ptasks.query() line

gs.addInfoMessage(ptasks.getRowCount() + ' open records found');

[Raviteja K]

I will try