Not able to create policy in CMDB Data manager in Vancouver version of ServiceNow

[SameekshaS]

Not able to create policy in CMDB Data manager in Vancouver version of ServiceNow.

When trying to save it, getting an error like " Error in creating policy. CMDB classes covered by this policy do not have matching life-cycle rules for retirement, see documentation for reference"

Kindly let me know, how to get this fixed.. it is working fine for attestation.

[Shaqeel]

Hi @SameekshaS 

This one the very common and is known issue.

Please refer the below ServiceNow KB which help to resolve your issue.

ServiceNow Documentation 

KB1446136 

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Regards
Shaqeel

[SameekshaS]

Hi @Shaqeel ,

Thank you so much for your response!!

I was trying to create "Retire policy" for Class of "Configuration Items" but then also the same error is showing.

For attestation, I was trying for "Business application" class it worked..

Best Regards,

Sameeksha 

[Shaqeel]

@SameekshaS 

Good

Kinldy mark helpful/solution

Regards

Shaqeel

[SameekshaS]

Hi @Shaqeel ,

I was trying to create "Retire policy" for Class of "Configuration Items" but then also the same error is showing. could you please help me for the same?

Thank you!!