Not able to edit CIO Dashboard in UI Builder

ShubhamK3582660 · ‎08-28-2025

I have been facing an issue with the CIO Dashboard for the last 2 weeks. I am not able to configure the tabs. Has anyone else faced this issue or can guide me on how to fix it?

Dr Atul G- LNG · ‎08-28-2025

Hi @ShubhamK3582660

The CIO Dashboard comes with the Store app, so if there is an issue, it’s better to log a Now Support case. I assume you already have all the required roles for access and changes in it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎08-28-2025

Hi @ShubhamK3582660

The CIO Dashboard comes with the Store app, so if there is an issue, it’s better to log a Now Support case. I assume you already have all the required roles for access and changes in it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

ShubhamK3582660 · ‎08-28-2025

Hi @Dr Atul G- LNG

Thank you for suggesting. We have already raised a case with ServiceNow regarding this issue, but unfortunately, it has not been resolved for over a month.

ShubhamK3582660 · ‎08-28-2025

Hi @Dr Atul G- LNG ,

Thank you for suggesting. We have already raised a case with ServiceNow regarding this issue, but unfortunately, it has not been resolved for over a month.

ShubhamK3582660 · ‎08-28-2025

Hi

Thank you for suggesting. We have already raised a case with ServiceNow regarding this issue, but unfortunately, it has not been resolved for over a month.