Not able to edit CIO Dashboard in UI Builder

ShubhamK3582660 · ‎08-28-2025

I have been facing an issue with the CIO Dashboard for the last 2 weeks. I am not able to configure the tabs. Has anyone else faced this issue or can guide me on how to fix it?

Dr Atul G- LNG · ‎08-28-2025

Hi @ShubhamK3582660

The CIO Dashboard comes with the Store app, so if there is an issue, it’s better to log a Now Support case. I assume you already have all the required roles for access and changes in it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

ShubhamK3582660 · ‎08-28-2025

Hi @Dr Atul G- LNG ,

Thank you for suggesting. We have already raised a case with ServiceNow regarding this issue, but unfortunately, it has not been resolved for over a month.

Dr Atul G- LNG · ‎08-29-2025

Please add your SN account manager in loop.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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ShubhamK3582660 · ‎08-28-2025

Hi @Dr Atul G- LNG ,

Thank you for suggesting. We have already raised a case with ServiceNow regarding this issue, but unfortunately, it has not been resolved for over a month.