Not able to get record clickable link on email template for message text field for invitation

Madala Chaitany · ‎06-10-2025

Hi all,

I've created an email invitation using an email template with the message text field. Below is the script. Using ${URI_REF}, not getting a clickable link and description from the change record. Find below screenshots.

Message Text

BEGIN:VCALENDAR 
PRODID:-//Service-now.com//Outlook 11.0 MIMEDIR//EN 
VERSION:2.0 
METHOD:REQUEST 
BEGIN:VEVENT 
ORGANIZER;CN=${from_user.name}:MAILTO:${from_user.email} 
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to} 
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${from_user.email}
LOCATION:${location} 
DTSTART:${dtstart} 
DTEND:${dtend} 
UID:${sys_id} 
SEQUENCE:${sys_mod_count} 
DTSTAMP:${dtstamp} 
DESCRIPTION:You are invited to a meeting regarding Change Request: ${number}, for the following dates ${start_date} to ${end_date}. \nDetails:\n\n${short_description}\n\n${crdescription}\n\nLink to Change Request: ${URI_REF}
SUMMARY:${number} - ${short_description} 
BEGIN:VALARM 
ACTION:DISPLAY 
DESCRIPTION:Reminder 
END:VALARM 
END:VEVENT 
END:VCALENDAR

Screenshots

Thanks in Advance

Chaitanya Madala