Not able to remove priority 5 from incident form

[sr_surendra]

Dear all,

As part of requirement I wanted to remove existing priority 5 value from incident table.

That value is getting selected based on impact and urgency value 3,3 each.

I've updated priority matrix value to update priority to 4 from System Policy>Priority Lookup Rules. for impact and urgency values 3-3 each.

later I checked on incident form, by default it is still showing priority as 5

I tried editing default value for priority to 4 by going to configure dictionary There I found priority 4 only to be selected as default priority.

Later I tried creating Onload Script to use "RemoveOption" function in script and remove priority 5, in this case priority field was showing empty value on loading.

I'm not sure what I have to do here , could someone please suggest

Regards,

Surendra

[asifnoor]

Right click priority field and configure choices and remove the priority 5 form that list. Then it will work.

[mr18]

Deactivate the priority 5 from choice list and rest of the configuration you have already done

[sr_surendra]

Hello Guys,

I tried removing priority 5 as suggested.

Still its showing in incident form once I'm selecting "Create New" in incident module.

[Sajilal]

Have you tried the below steps?

1) Right click on Priority field and click on show choice list

2) Find your value with filter for your table and element. and make the field value as True for Inactive.

Do let me know if you still see the value -5 during creation?

Thanks,

Saji