Not able to remove priority 5 from incident form

[sr_surendra]

Dear all,

As part of requirement I wanted to remove existing priority 5 value from incident table.

That value is getting selected based on impact and urgency value 3,3 each.

I've updated priority matrix value to update priority to 4 from System Policy>Priority Lookup Rules. for impact and urgency values 3-3 each.

later I checked on incident form, by default it is still showing priority as 5

I tried editing default value for priority to 4 by going to configure dictionary There I found priority 4 only to be selected as default priority.

Later I tried creating Onload Script to use "RemoveOption" function in script and remove priority 5, in this case priority field was showing empty value on loading.

I'm not sure what I have to do here , could someone please suggest

Regards,

Surendra

[narendravarma]

I have tried all the above options but still i see priority 5 on new Problem form

[Prasad Pagar · Accepted solution]

Hi,

Did you removed it from default value?

[Prasad Pagar]

Its under Dictionary override of Priority field.

Open incident and either change it to 4 or uncheck Override default value

Also in priority lookup change

Please mark my answer correct and helpful if applicable.

Thank you
Prasad

[Prasad Pagar]

Do the same for Problem