Not able to view attachment in agent workspace

PK16
Tera Expert

Hi Community,

I have created one variable type attachment but when I tried to view the attachment it give me an error. 

Error:-

find_real_file.png

 

The attachment viewing option works best if the attachment is present in this attachment box. but for variable type it is not working

find_real_file.png

 

Please help with the same

Thanks

1 ACCEPTED SOLUTION

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @PK,

 

Create the dictionary attribute for type collection. In my case, I'm creating it for the sc_req_item table so that you can view the attachment from the sc_task or sc_req_item table. Edit table as per your requirement.

find_real_file.png

 

find_real_file.png

 

Before that activate the Document Viewer Plugin.

 

Please mark my answer as helpful/correct if it resolves your query.

 

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

View solution in original post

2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @PK,

 

Create the dictionary attribute for type collection. In my case, I'm creating it for the sc_req_item table so that you can view the attachment from the sc_task or sc_req_item table. Edit table as per your requirement.

find_real_file.png

 

find_real_file.png

 

Before that activate the Document Viewer Plugin.

 

Please mark my answer as helpful/correct if it resolves your query.

 

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Thanks. It is working