Not able to view attachment in agent workspace

[PK16]

Hi Community,

I have created one variable type attachment but when I tried to view the attachment it give me an error. 

Error:-

The attachment viewing option works best if the attachment is present in this attachment box. but for variable type it is not working

Please help with the same

Thanks

[Gunjan Kiratkar · Accepted solution]

Hi @PK,

Create the dictionary attribute for type collection. In my case, I'm creating it for the sc_req_item table so that you can view the attachment from the sc_task or sc_req_item table. Edit table as per your requirement.

Before that activate the Document Viewer Plugin.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

[PK16]

Thanks. It is working