Notification Bell Icon

[sunny27]

Hi All,

Need assistance with notification bell icon on top right corner of servicenow page. Please refer the below screenshot. The requirement is When someone tags us in an additional comment or worknote, it shows as a notification in the notification bell.

Please advice here. 

[Ravi Chandra_K]

Hello @sunny27 

you have to create a notification in the Next Experience UI.

refer product docs : https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and...

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_automatingapps_tokyo...

please hit thumb up below and mark the answer as correct if it helped!!

Regards,

Ravi Chandra.

[sunny27]

@Ravi Chandra_K Thank you, Currently our client using Tokyo version. I will check these steps in my personal Utah instance and let you know.

Thank you.

[Ravi Chandra_K]

Hi @sunny27 

these notifications can be created in Tokyo version as well.

but yeah, please check in PDI.

please hit thumb up below and mark the answer as correct if it helped!! This may help other community users to follow correct solution.

Regards,

Ravi Chandra.

[sunny27]

@Ravi Chandra_K  Thank you, I was able to create the provider notification and able to see the notification when user @mentioned in additional comments. Now I need to edit the content of it. Do you know how to achieve in Tokyo version?

I could see in Utah we do have option,.. but I'm not able to find in Tokyo.