Notification of ticket not updated.

Kentaro Numata · ‎12-07-2023

Hello, It's Kentaro.

I have a question about notification of ticket not updated.

We manage inquiry records in the Incident table.

We would like to send a Slack notification when a ticket is not updated for 4 days after it is created.

We want to create it using Slack Spoke in Flow Designer. However, we don't know how to set the Trigger's Filter.

I'd like to ask you for your help.

Thanks,

Kentaro.

SanjivMeher · ‎12-08-2023

I would use a Scheduled Trigger to run on a Daily Basis. So you select Scheduled->Daily.

Once done, do a Look Up records to get a list of records not updated for more than 4 days. And then Loop through each record and then trigger Slack.

Please mark this response as correct or helpful if it assisted you with your question.

View solution in original post

Dr Atul G- LNG · ‎12-08-2023

HI @Kentaro Numata

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/site-reliability-ops...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821743

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SanjivMeher · ‎12-08-2023

I would use a Scheduled Trigger to run on a Daily Basis. So you select Scheduled->Daily.

Once done, do a Look Up records to get a list of records not updated for more than 4 days. And then Loop through each record and then trigger Slack.

Please mark this response as correct or helpful if it assisted you with your question.