Notification of ticket not updated.

[Kentaro Numata]

Hello, It's Kentaro.

I have a question about notification of ticket not updated.

We manage inquiry records in the Incident table.

We would like to send a Slack notification when a ticket is not updated for 4 days after it is created.

We want to create it using Slack Spoke in Flow Designer. However, we don't know how to set the Trigger's Filter.

I'd like to ask you for your help.

Thanks,

Kentaro.

[Dr Atul G- LNG]

HI @Kentaro Numata 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/site-reliability-ops...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821743

[SanjivMeher · Accepted solution]

I would use a Scheduled Trigger to run on a Daily Basis. So you select Scheduled->Daily.

Once done, do a Look Up records to get a list of records not updated for more than 4 days. And then Loop through each record and then trigger Slack.