Notification on low survey scores

[Mickey_Cegon]

I've been asked to create a notification for when a survey is returned with a low score. We are using Best Practice - Task Survey Management. Has anyone set up something similar? Thanks for any suggestions!

[Daniel Draes]

Hi Nikita,

thanks a lot, that was indeed the trick. I tried before and after, but not async. Never used this so far.

Anyway, working like charm now.

Cheers,
Daniel

[utkarsha_s]

Hi Daniel,

Can you please share the Buisness rule script that you wrote on the 'Survey Response' table as I am trying to achieve the same now.

Thanks,

Utkarsha Saxena

[prabh]

Hi All,

I have also got the same requirement whereas in my case for negative feedback it should open a Service request.

Please see my businee rule below :

This script is nott working. Please advice if I am doing something wrong.

Many thanks !!

Regards,

Preety

[utkarsha_s]

Hi Prabhjot,

Were you able to figure out the accurate business rule for it ? If yes, please provide me with the same.

Thanks,

Utkarsha Saxena

[kennethmadden]

I created a notification on the Assessment Instance Question table triggering on a question weight of greater than the weight of the response....works great.