Notification preferences

[Devika]

User's primary email is empty in the Notification preferences. How should we fix this issue?

[Robbie]

Hi @Devika ,

Upon a further dig, I think I may know the issue. Can you check the user has a record in the following table (table name: cmn_notif_device).

For context, when a user is created, a Business Rule is triggered to create a notification device record (table: cmn_notif_device).

If the user was imported or created in some 'alternative' manner, of if this record was deleted, the record will not exist and therefore not display.

To view and search for this record, type 'cmn_notif_device.LIST' into the Navigation menu. This will open up the table in a new tab. If the record does not exist, create one.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Robbie]

Hi @Devika ,

(So this response is not lost in the thread - check the below)

Upon further analysis and thinking, I think I may know the issue. Can you check the user has a record in the following table (table name: cmn_notif_device).

For context, when a user is created, a Business Rule is triggered to create a notification device record (table: cmn_notif_device).

If the user was imported or created in some 'alternative' manner, of if this record was deleted, the record will not exist and therefore not display.

To view and search for this record, type 'cmn_notif_device.LIST' into the Navigation menu. This will open up the table in a new tab. If the record does not exist, create one.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie