Hi I have written the below script :
Instead of giving clickable link that open mails it is printing that text :
(function runMailScript(current, template, email, email_action, event) {
var softwareURL = '';
var pricePerMonth = '';
var duration = '';
var totalAmount = '';
var businessNeed = '';
var grRitm = new GlideRecord('sc_req_item');
grRitm.addQuery('number', current.sysapproval.getDisplayValue());
grRitm.query();
if (grRitm.next()) {
softwareURL = grRitm.variables.u_software_service.getDisplayValue();
pricePerMonth = grRitm.variables.u_price.getDisplayValue();
duration = grRitm.variables.u_duration.getDisplayValue();
totalAmount = grRitm.variables.u_total_amount.getDisplayValue();
businessNeed = grRitm.variables.u_business_needs.getDisplayValue();
}
var approverName = current.approver.getDisplayValue();
var emailBody = "<p>Dear " + approverName + ",</p>" +
"<p>On " + current.sysapproval.sys_created_on.getDisplayValue() + ", your employee " + current.sysapproval.task_for.getDisplayValue() + " submitted the following Request:</p>" +
"<p><a href='/sc_req_item.do?sys_id=" + current.sysapproval.getUniqueValue() + "'>" + current.sysapproval.number + "</a> – Request new GenAI software.</p>" +
"<p>Software name: " + softwareURL + "</p>" +
"<p>Business needs: " + businessNeed + "</p>" +
"<p>Usage period: " + duration + "</p>" +
"<p>Software monthly cost: " + pricePerMonth + "</p>" +
"<p>Software total cost: " + totalAmount + "</p>" +
"<p>If you choose to approve the purchase of this software, " + current.sysapproval.task_for.getDisplayValue() + " (" + current.sysapproval.task_for.user_name+ ") will be able to go ahead and order it directly from the vendor, and then submit the receipts for reimbursement via the My Expense portal. The cost of the subscription will be loaded into " + current.sysapproval.task_for.getDisplayValue() + "'s Profit Center / division.</p>" +
"<p>Please approve or reject/decline the request.</p>" +
"<div><label style='color: #324450;'> ${mailto:mailto.approval.accept}</label> <label style='color: #324450;'>${mailto:mailto.rejection.accept}</label></div>" +
"<p>Regards,</p>" +
"<p><b>Amdocs IT</b></p>";
email.setSubject("A request for GenAI software is pending your approval");
email.setBody(emailBody);
email.setContentType("text/html");
email.send();
})(current, template, email, email_action, event);
Screen shot:
