Notification shows Undefined

SM123
Tera Expert

‎07-08-2025 11:40 AM

Hi Team,

I have an issue with the OOB "Comment left on request" notification and mail script "${mail_script:comment_left_request}". Basically, my user id and email id contain more than 40 chars. Whenever i add a comment, my email id gets truncated after 40 chars at the end for example if my email id is "tests.Malikateststest-ext@testsexamples.com " it will show as "tests.Malikateststest-ext@testsexamples.c".  I think this is resulting to show undefined in the notification body whenever i add a comment.  I can't increase the char limit of the field. This option is rejeated. someone i should make it work via script only.  Please help me to fix this. 

malika123_2-1751999735947.png

 

malika123_1-1751999456789.png

Thank You

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-08-2025 02:22 PM

Worth checking:

https://www.servicenow.com/community/developer-forum/undefined-in-notification/m-p/2935723#:~:text=T....

 

 

https://www.servicenow.com/community/developer-forum/notification-email-system-user-show-as-undefine...

 

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