Notification shows Undefined
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‎07-08-2025 11:40 AM
Hi Team,
I have an issue with the OOB "Comment left on request" notification and mail script "${mail_script:comment_left_request}". Basically, my user id and email id contain more than 40 chars. Whenever i add a comment, my email id gets truncated after 40 chars at the end for example if my email id is "tests.Malikateststest-ext@testsexamples.com " it will show as "tests.Malikateststest-ext@testsexamples.c". I think this is resulting to show undefined in the notification body whenever i add a comment. I can't increase the char limit of the field. This option is rejeated. someone i should make it work via script only. Please help me to fix this.
Thank You
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‎07-08-2025 02:22 PM
Worth checking:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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