Notification to assignment group in a requested item.

[zabeeulla2]

Hello Folks,

I have a requirement to send a notification to the respective assigned groups when the assigned group variable is filled in service catalog,

How to get the variable value in the notification recipient field so that the notification can be sent to particular group selected in the service catalog.

I tried writing a business rule but it didn't work. I appreciate your help.

Thanks and Regards,

Md Zabeeulla.

[Ashish Kumar Ag · Accepted solution]

Through BR you can get the value of Assignment group in catalog.

Write a BR in sc_cat _item.

var grp = current.variable_pool.assignment group name in catalog.

Now according to your requirement populate the assignment group of request or request item with the value of grp.

if request: Gliderecord request and update it.

if request item current.assignment_group = grp;

In notification you can use the assignment group field.

[zabeeulla2]

I could do everything like populate request or request item assigned groups , The only place where I am hovering now is to send a notification to those particular group which is being selected in service catalog,

Bottom Line: To populate the groups field in the notification based on the assigned group field selected in service Catalog.

Thanks and regards,

Zabeeulla.

[zabeeulla2]

Thank you for the help.

When checked in email logs three notifications were seen for same item. Can you let us know what would be the reason.

Thanks

Zabeeulla

[zabeeulla2]

On more correction I would like to add for your information. I think the BR has to be written on request Item instead of catalog Item.