notification when Service request SLA reaches 90%

SunilkumarP1632
Tera Contributor

5 hours ago

HI Team - can any one pleasse help me on this requirment 

 

How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . 

 

we have already configured SLA on requested item table

 

please help me wth configuration steps . 

 

Thanks 

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8 REPLIES 8

Tejas Adhalrao
Tera Guru

4 hours ago

Hi @SunilkumarP1632  ,

you have to create the flow

1) create the  new flow . trigger type is application SLA

TejasAdhalrao_0-1768787153874.png

 

2)add action and enter the percentage value 

TejasAdhalrao_1-1768787317098.png

TejasAdhalrao_2-1768787340554.png

 

and add another action after this 

3) use send mail action 

TejasAdhalrao_3-1768787414927.png

 

 

 If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

 

 

 

 

 

 

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SunilkumarP1632
Tera Contributor
In response to Tejas Adhalrao

3 hours ago

@Tejas Adhalrao  

I have to configure for exisiting SLA and on RITM table - 

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SunilkumarP1632
Tera Contributor

3 hours ago

SunilkumarP1632_0-1768792484558.png

 

 

SunilkumarP1632_1-1768792520839.png

 

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Prathmeshdagade
Mega Guru
In response to SunilkumarP1632

2 hours ago

Hello @SunilkumarP1632 
Step 1 ) Look with Req item table to task sla table 

SLA 4.png

 Step 2 ) wait for 90 % time 

SLA 5.png

 Step 3) Send email 

SLA 6.png

 


If this response proves useful, please mark it as Accept as Solution and Helpful. Doing so benefits both the community and me. 👍🙂

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