Notifications

[Snehal]

Hi Team ,

As i have to trigger one notification for one item whos name is "Leaver Requests" when to send who will receive condition is respectively once the leaver form has been submitted to go to the person whose name in the leaver field and also the person whose name is in the leaver fields line manager too.

email also be re-triggered 7 days prior to leave date .How to implement this .Help much appreciated .

Thank in advance !

[Chandra18]

Hi @Snehal  
If you are using workflow then there is a activity notification you can configure this as per requirement:
"re-triggered 7 days prior to leave date" For this you can take a timer activity and configure this in advanced with script take value from Leave date (current.variables.leave_date) and close this activity before 7 days of leave date.
and then add notification activity after uper timer activity and sent to current.variable.leaver_field_backend name & current.variables.leaver_field_backend name.manager.

Thank you!

[Amit Verma]

Hi @Snehal  

So you want to send email to the leaver and leaver's manager once a catalog item has been submitted ? If yes, you can do this simply using a flow. You can create a flow with trigger as Service Catalog. Inside the flow, make use of Get Catalog Variables action to get the leaver and leaver's manager catalog variables.

Post that, make use of Send Email Action to send out the email. For sending the  reminder email, you can make use of Scheduled Job. Refer below post :

https://www.servicenow.com/community/developer-forum/scheduled-job-script-trigger-notification-7-day...

https://www.servicenow.com/community/service-management-forum/trigger-reminder-notifications-before-...

Thanks & Regards

Amit Verma

[Dr Atul G- LNG]

Hi @Snehal  

Best option is for 1st one, create a normal notification and when  a user submit the request it trigger

For 2nd, create a flow and trigger  

Trigger 

Action

Look up records

Wait for 7 days

and 

Notification.