On change Client script not working inside Service Operations Workspace

[gnewuser]

I have a user select box on which there is a on change which would load the location, phoen number etc. It works in the platform view but not on the Service Operations workspace.

Both Isolate script is checked true and UI type is set to "All"

Following is the code. any pointers appreciated.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading)
        return;
 var userSysId = newValue;
var userGR = new GlideRecord('sys_user');
    if (userGR.get(userSysId)) {
        // If the user record is found, populate the location and phone number fields
		g_form.addInfoMessage("inside");
        g_form.setValue('location', userGR.getValue('location'));
		g_form.setValue('u_business_phone',userGR.getValue('phone'));
	}

}

[Community Alums]

Hi @gnewuser ,

Try with g_user.userID.

[Bhavya11]

Hi @gnewuser ,

you can try something like below

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    //Type appropriate comment here, and begin script below

    var caller = g_form.getReference('caller_id', getCallerInfo);

    function getCallerInfo(caller) {
		alert("inside");
        g_form.setValue('description', caller.email);
        g_form.setValue('location', caller.location);
        g_form.setValue('business_phone', caller.phone);
    }
}

Note :Gliderecord should not be used in client side scripting and can be easily replaced/remodeled using a script include + Glideajax

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[Sandeep Rajput]

@gnewuser Direct GlideRecord queries are not supported on Service Portal and Workspace client script, you need to use GlideAjax/g_form.getReference to replace the following code

var userGR = new GlideRecord('sys_user');
    if (userGR.get(userSysId)) {

Please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694090 to know more about this topic.

[Amit Verma · Accepted solution]

Hi @gnewuser 

We can't do a Glide Query through a client script directly, you need to make use of GlideAjax or g_form.getReference() APIs to achieve this. Refer below post and set it up :

https://www.servicenow.com/community/developer-forum/workspace-client-script-calling-script-include/...

Thanks and Regards

Amit Verma