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08-08-2024 04:12 AM
Hi All,
Could anyone please suggest which script controls the On hold true or false when the state is in new .
Example when the state of the change request is in Assess with On hold and when we try to revert to new then it goes to New state and On hold goes to false. Would like to understand which script is controlling this.
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08-08-2024 08:48 AM - edited 08-08-2024 09:03 AM
There is a client script called Hide "On hold" for certain states that set the field to false. I can be found here.
[your instance]/sys_script_client.do?sys_id=18f82860eb1102002a7a666cd206fe7e
Edit: Correction that just hide the field. It is the script include (ChangeRequestSNC) that is called by the ui action that set it to false.
[your instance]/nav_to.do?uri=sys_script_include.do?sys_id=c4d9924deb1102002a7a666cd206fedf
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08-08-2024 08:48 AM - edited 08-08-2024 09:03 AM
There is a client script called Hide "On hold" for certain states that set the field to false. I can be found here.
[your instance]/sys_script_client.do?sys_id=18f82860eb1102002a7a666cd206fe7e
Edit: Correction that just hide the field. It is the script include (ChangeRequestSNC) that is called by the ui action that set it to false.
[your instance]/nav_to.do?uri=sys_script_include.do?sys_id=c4d9924deb1102002a7a666cd206fedf
