On User form, context menus, reference fields are related list are not working

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Community Alums
Not applicable

‎03-02-2023 06:59 AM

Hi All,

 

Suddenly we are facing an issue on user form.

1. Right click on the header on user form is not showing any options

2. Reference fields are not working as expected

3. Related lists are not showing on the user form. 

 

Found the below artilce but which is not helpful. Can anyone help me on this. Thank You!

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826397

 

Regards,

Ganesh

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SatyakiBose
Mega Sage

‎03-02-2023 07:05 AM

Hello @Community Alums 

It could also be for any field that was recently added to the form.

One very lame method that I usually take it, create a new view for the form, and see if it is because of a field, or any script.

  1. If it is for a script, then even with the new view the context menu wont work. In that case, you need to look for any new client or server side script that was added.
  2. If the context menu loads with the new form, and with limited fields, then it is because of the specific field on the form. You can add the fields one by one to see which one of them is causing the error.

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SatyakiBose
Mega Sage

‎03-02-2023 07:02 AM

Hello @Community Alums 

Please check this KB artice - Right-Click context menu not working on some Forms - Support and Troubleshooting - Now Support Portal

 

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SatyakiBose
Mega Sage

‎03-02-2023 07:05 AM

Hello @Community Alums 

It could also be for any field that was recently added to the form.

One very lame method that I usually take it, create a new view for the form, and see if it is because of a field, or any script.

  1. If it is for a script, then even with the new view the context menu wont work. In that case, you need to look for any new client or server side script that was added.
  2. If the context menu loads with the new form, and with limited fields, then it is because of the specific field on the form. You can add the fields one by one to see which one of them is causing the error.