Onboarding Order Guide with Multiple Unique Entries for the Same Catalog Item

[Tim Sanders]

Hi everyone,

I have an Onboarding Order Guide that allows for our hiring supervisor to submit, for example, one business application request, but not multiple unique entries.  If I change the Quantity in the Rule, it does not actually allow multiple unique entries.  I would like to allow our hiring supervisors to put in one Onboarding Request with multiple requests for business applications but using the current CI.  Ideally, there would be X number of Business Application Access Requests under the Choose Options header, where X is equal to the number of apps the hiring supervisor wants to include.

Current Example:

Hiring Supervisor wants new staff to have access to App1 and to App2.  The Hiring Supervisor selects the option for Business Apps and is taken to the Choose Options menu.  Business Application Catalog Item is pulled from the Catalog, but there is only one unique selection option.   Hiring Supervisor selects App1, but cannot select App2.

[Saurabh Gupta]

Hi,
In ServiceNow, you cannot add same catalog again within the same order guide.

I would suggest a work around here to allow the user to select multiple application inside catalog itself. 

We have many such cases with several customers, what we have implemented the catalog having the possibility of selecting more than one options.

To implement this, you can use List type variable or a MRVS.

[Tim Sanders]

Thank you for your reply Saurabh!  That is disappointing to hear, but thank you for your work around solution.  I was wondering why I wasn't getting any clear hits during my searches regarding this issue.  I'll go ahead and take a shot with your proposed solution.

[Saurabh Gupta · Accepted solution]

Hi,
To give the option at catalog level is what you can do otherwise you need to make a clone of same catalog, but this will unnecessarily create duplicate objects. 

[Community Alums]

For those with this same desire, please vote up this Idea in the support portal to add this functionality.

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=14e2a37f1b7f1950546e35df034bcb7e&s...