onCallRotation.getEscalatees function not returning on call members for specific shift

[Saranya2]

Hi All,

I am facing issue while returning on call members from specific shift. we have 2 shifts (shift A & Shift B) for a single group. I want to use only 1 shift (Shift A) and on call members from that shift in my logic. I have tried below code by passing group and shift (Shift A) as an argument, But it does not return anything. returning empty array []. if I am passing Shift B as an argument it is returning members.. But I need shift A , I am not sure what is the difference &I couldn't figure out the issue.. Can anyone please help me.. Thanks in advance.

Note: Both Shift A & Shift B have same members only order is different. 

var groupSysId = '8a5055c9c61122780043563ef53438e3'; // group sysid
var onCallRotation = new OnCallRotation();
var rota = '501ae7ada8812300964fb5fe74c31e3c'; // sysid of shift
var result = onCallRotation.getEscalatees(groupSysId, rota);
gs.log(JSON.stringify(result));

Thanks,

Saranya

[Tony Chatfield1]

Hi, I would expect onCallRotation.getEscalatees() to return escalatees for only the current\matched shift and so if you have 2 shits the results for the 'active' one would be returned based on time of day that the scritp was run. Also checking a Utah PDI, onCallRotation.getEscalatees() has 6 parameters and your code is only passing in the first 2 which might cause issues.
/nav_to.do?uri=sys_script_include.do?sys_id=1d53492757930300532c3da73d94f93a

[Saranya2]

Hi Tony,

Thanks for you response.

• As you have mentioned I tried to pass all parameters. But I am not sure about the last 2 parameters,  getEscalatees: function(groupIds, rotaIds, rosterIds, gdt, overrideCustomEscalation, taskGr) . I have passed 1st 4 parameters as below.
• Also, you have mentioned the function return escalatees for only the current\matched shift. I didn't understand the meaning of current\matched shift.
• I am passing rota & roster as parameter still it is not returning anything for the rota I have passed
• Is it returing based on time zone we have used in the schedule? Please give me a suggestion to return members for the rota I have passed.

Can you please clarify it, because I am new to the on call module. 

var gdt = new GlideDateTime();
var group = '287ebd7da9fe198100f92cc8d1d2154e';

var rot = '71992362eb601100fcfb858ad106fe16';
var roster = '35992362eb601100fcfb858ad106fe16';
var rota = new OnCallRotation();
var currentOnCall = rota.getEscalatees(group, rot, roster, gdt , "");
gs.print("length"+currentOnCall.length);
gs.print("oncall members"+JSON.stringify(currentOnCall));

Thanks,

Saranya

[Tony Chatfield1]

Hi, the function is not clearly documented in the script-include, so you would need to work through the code to try and understand or perhaps log a case with nowsupport to have the parameters clarified.

Regarding your question about current shift; Oncall is based on a rota\schedule and so I would expect this function to return escalates for the current\active oncall shift at the time the script is run.

Meaning that if you configure oncall shifts that run from 00:00-12:00 and 12:00 - 23:59 with different escalations configured, then I would expect that running this function at 11:59 and 12:01 would produce different results but running at 11:57 and 11:59 would produce the same result as the 'current' schedule is the same.

[Saranya2]

Hi Tony,

I have 2 shifts which has same schedule time  00:00 - 23:59, but still it is not returning the members from the required shift I have passed in the function. If both shift schedule has same time, then which shift it will take as current\active oncall shift?

Thanks,

Saranya