One approval notification for multiple approvals?

[Jason Stephens]

I would like to send one approval email for multiple RITM's waiting to be approved. Something that says "You have multiple approvals that need your attention". Is there any way for me to prevent notifications for more than one RITM on one REQ for a certain approver? We have an item where you can select other items from a list collector which may or may not require business approval, so there is a possibility of me sending a lot of approval notifications to one person, when all they really need to know is that they have approvals waiting. At that point, they can go into the approval module and mass approve. There is a possibility of multiple approvers per Request, so I still need to send multiple notifications - just not to the same person.

Hopefully I explained this well enough. Thanks for the help.

Jason

[AlexandreHerrer]

Hello,

As I've understood you want to have a notification sent when a certain number of pending approval is assigned to one user?
I would not try to prevent multiple notifications for more than one RITM on one REQ for a certain approver, I would rather do a business rule on sysapproval checking if more than X approvals are assigned to one user, if yes the business rule fires an event that triggers the "Multiple approval notification" that warns the user that he has more than x approval to check (of course, other conditions can be added).
If you prefer to send it by yourself, we can imagine an UI Action that fires this event to trigger the "Multiple approval notification" (or have both mechanisms)

Best Regards

[Jason Stephens]

So I guess what you're saying is to not even fire the "multiple approval" notification from the item/workflow, but rather fire it based on a condition of the sysapproval table - is that correct?

For example if I have x approvals waiting and they are same parent request (or whatever my condition happens to be), then fire a different event/notification.....?

That may work- I just didn't look at it that way.

Thank you for the help!

Jason

[AlexandreHerrer]

"So I guess what you're saying is to not even fire the "multiple approval" notification from the item/workflow, but rather fire it based on a condition of the sysapproval table - is that correct?"
--> yes, but we could also imagine to fire the event from the workflow, the fact is to create an event and a notification (or several), then we can do what we want with it depending on where we fire the event, conditions to fire the event and also conditions that allows the notification to be triggered or not.

"For example if I have x approvals waiting and they are same parent request (or whatever my condition happens to be), then fire a different event/notification.....?"
---> Exactly

Happy to have helped you.

Best Regards.