One click survey responses

[leslieramage]

Hello,

I've created a new survey within service now with a simple numeric scale of 1-3.  I've created a happy or sad face type email and would like the user to be able to click on the faces to give a response that corresponds to the 1,2 or 3 rating but I don't know how best to do this?

Has anyone done this before?

[Gaurav Bajaj · Accepted solution]

Hi,

If you want the response within the email, then you can create a UI page with URL parameter of their values.

So once anyone will hit the URL of let's say happy smiley face, it should call UI page & show the user that their response is received.

On the script side, you can call your survey instance record, create an entry in survey response with the value and that's how you can track their inputs.

Thanks

Gaurav

[Akhil Vinay Ma1]

Did u have the code to call UI page in notification ?

[aparnag]

Hi Gaurav,

Can you show an eg of how you have achieved this.

I want the response to be stored in survey instances directly.

Thanks.

Aparna

[Evan2]

Hi Gaurav,

We have similar requirement . Can you please share the code how you have achieved.

Regards,

Evan